W117 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how the w117 platform collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the privacy practices outlined in this document.
Updated: 2026. This policy applies to all users who register and use w117 services.
What Information Do We Collect?
When you register and use the w117 platform, we collect various types of information to provide a secure, efficient and personalised service for users in Malaysia.
Account Information
- Full name, email address, phone number and encrypted password collected at registration.
- Identity verification information requested during the account verification process or before withdrawals exceeding certain limits.
- Account activity history including logins, registration date and profile updates.
Device & Browser Information
- Device type, operating system, browser type, and version used when accessing the platform.
- IP address, approximate location based on IP and time zone.
- Session data including visit duration, pages viewed, and actions taken within the platform.
Payment Information in MYR
- Account holder name for the bank account or e-wallet, financial institution name and account number provided during deposit or withdrawal.
- Transaction history in Malaysian Ringgit (MYR) including amounts, dates and payment methods used.
- Card numbers or payment details are not stored directly by w117 — processing is handled by third-party payment providers that adhere to established security standards.
How Is This Information Used?
Information collected by w117 is used solely for purposes related to delivering platform services and improving the user experience. We do not sell your personal information to any third party for marketing purposes.
The primary purposes for which your information is used include:
- Account management: Allows you to log in, update your profile and manage your account details securely.
- Transaction processing: Verifies MYR deposits and withdrawals and maintains accurate financial records.
- Platform security: Detects suspicious activity, prevents fraud and ensures each account is used only by its rightful owner.
- Customer support: Helps the w117 support team respond to enquiries and resolve issues more quickly and accurately.
- Platform communications: Sends important notifications relating to your account, transactions or policy changes via email or your preferred channel.
Cookie Usage & Session Tracking
The w117 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small files stored on your device by your browser when you visit a website.
Types of Cookies Used
- Session cookies: Used to maintain your login throughout an active session. These cookies are deleted automatically when you log out or close your browser.
- Preference cookies: Saves settings such as display language and interface preferences so you don't have to reconfigure them on every visit.
- Analytics cookies: Collects non-personally identifiable usage data to help us understand how users interact with the platform and improve existing features.
You can block or delete cookies through your browser settings. However, doing so may affect certain platform features, including the ability to stay logged in.
Data Storage, Security & Third-Party Sharing
Storage & Security
All w117 user data is stored on servers protected by SSL encryption and additional security layers. Access to user data is restricted to authorised personnel and requires multi-level verification. We apply industry-standard security practices to safeguard data against unauthorised access, disclosure, modification or destruction.
Personal data is retained for the duration your account remains active and for a reasonable period following account closure to meet legal and financial compliance requirements.
Third-Party Sharing
W117 does not sell, rent or disclose users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: Information required to process MYR deposits and withdrawals is shared with approved payment processors.
- Game software providers: Non-identifiable session data may be shared with game content providers for technical and compliance purposes.
- Legal requirements: Information may be disclosed to the relevant authorities where required by law or court order.
User Rights & How to Contact Us
Your Rights as a User
As a w117 platform user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about your account at any time.
If your information is inaccurate or out of date, you have the right to request a correction through your account settings or customer support.
You may request account closure and deletion. Requests are subject to mandatory retention requirements for legal compliance.
Changes to This Privacy Policy
W117 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements or how we handle user information. Any material changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or would like to submit a request regarding your data privacy, please contact the w117 team via email at [email protected]. You may also refer to the FAQ or continue create a new account if you haven't done so already.