W117 Responsible Gaming — Play Smart, Stay Well
At w117, we believe online entertainment should bring enjoyment, not stress. This page provides guides, advice, and information on self-control tools to help Malaysian users enjoy gaming in a healthy and responsible way.
If you or someone you know needs help, don't hesitate to reach out to a professional.
W117's Commitment to Responsible Gaming
As an online entertainment platform serving users in Malaysia, w117 takes seriously its responsibility to ensure our gaming environment remains safe, fair, and enjoyable. We do not encourage excessive gaming and actively provide resources and tools to help users maintain control over their gaming habits.
W117's core principle on this is straightforward: online gaming is a form of entertainment, not a solution to financial problems or emotional stress. Every user deserves a balanced gaming experience that does not compromise their well-being, relationships, or finances.
We also enforce a minimum age requirement — all users must be 18 years of age or older to register and use any service on this platform.
How to Identify Risky Gaming Habits?
It is important to recognise the early signs of gaming behaviour that may become problematic. Take note if you find yourself in any of the following situations:
- Borrowing money or selling belongings to keep playing.
- Consistently exceeding your set budget.
- Playing to try to win back money you've already lost.
- Feeling anxious, irritable, or stressed when not playing.
- Using games as an escape from real-life problems.
- Hiding your gaming habits from family or friends.
- Spending more time playing than originally planned.
- Neglecting work, family, or social responsibilities because of playing.
- Frequently thinking about gaming even while doing other activities.
- Spending less time with family or friends in order to play.
- Personal relationships becoming strained due to gaming habits.
- Friends or family members have expressed concerns about your gaming habits.
If you recognise two or more of the above signs in yourself, we encourage you to take self-control measures immediately and consider seeking professional help.
How to Set Healthy Time Limits and Budgets
The most effective step in responsible gaming is setting your limits before you start playing — not during or after. Here are some practical guidelines you can follow:
Budget Limit
- Decide on a maximum amount in MYR you're comfortable spending on entertainment each month — just like you would budget for a cinema trip or a dinner out.
- Never play using money set aside for essential needs such as rent, food, or bills.
- Once that limit is reached, stop playing for the month — no exceptions.
Time Limit
- Set a specific playing time limit — for example, no more than 60 minutes per day.
- Use alarms or reminders on your phone to signal the end of a gaming session.
- Take regular breaks every 30 minutes and step away from the screen for a while.
Self-Control Tools Available on This Platform
W117 provides several self-control mechanisms you can use to better manage your gaming activity. All self-control requests can be submitted through our customer support.
Deposit Limit
Request a daily, weekly, or monthly deposit limit in MYR so that the amount you deposit never exceeds a level you are comfortable with.
Cooling-Off Period
Request a short cooling-off period of a few days or weeks if you feel you need a break from gaming.
Self-Exclusion
If you need a longer break, you can apply for a temporary or permanent self-exclusion from the w117 platform.
To activate any of the self-control tools above, please contact our support team via email at [email protected]. All requests will be handled with seriousness and confidentiality.
Minor Protection
The w117 platform takes the protection of children and teenagers very seriously. Online gaming on this platform is strictly limited to individuals aged 18 and above. Registering with false information to bypass age restrictions is a serious violation of our terms of use.
If you share a device with younger family members, we recommend taking the following steps:
- Always log out of your w117 account when you're not using it.
- Do not save passwords automatically on shared devices.
- Use parental control features on your device to block access to gambling websites where necessary.
- Please report to us if you suspect a minor is using this platform.
Maintaining Life Balance and Seeking Professional Help
Healthy gaming is gaming that stays in balance with the more important aspects of life — family, work, health, and social relationships. Remember that no win in any game is worth more than your peace of mind and harmony in life.
Tips for Staying Balanced
- Treat gaming as a scheduled recreational activity, not an uncontrolled daily habit.
- Make sure you stay active with other hobbies, exercise regularly, and spend quality time with your loved ones.
- If gaming starts affecting your mood, productivity, or relationships, take it as a sign to step away for a while.
Get Help When You Need It
There's no shame in asking for help. If you or someone you care about is struggling with a gambling problem, professional support is available in Malaysia. You can contact Talian Kasih (Ministry of Women, Family and Community Development) or seek a certified counsellor for the support you need.
The w117 team is also ready to help you activate self-control tools or close your account if needed. Contact us at [email protected] or visit the FAQ for more information.
If you need further guidance on responsible gaming or would like to activate self-control settings on your account, we are here to help.